Shipping Policy

Last updated: 19 October 2026

1. Overview

At ScopeSight™, operated by ZENITH GLOBAL TRADING LTD, we aim to provide a smooth and reliable delivery experience for customers throughout the United Kingdom.

This Shipping Policy explains how orders are processed, shipped and delivered when you purchase from our website at https://scopesight.co.uk.

2. Order Processing Time

Orders are processed after payment has been successfully confirmed.

Processing times may vary depending on product availability, order volume and other operational factors. Any applicable processing estimates will be communicated on the relevant product page or at checkout.

Orders are not necessarily dispatched on weekends or public holidays.

3. Shipping Destinations

Our primary target market is the United Kingdom.

Available delivery destinations will be shown during checkout. If your address is not eligible for delivery, you may be unable to complete your order.

4. Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Where free shipping is offered, the relevant conditions will be stated on our website or at checkout.

Please review your order summary carefully before placing your order.

5. Estimated Delivery Times

Estimated delivery times, where available, will be displayed on the relevant product page or during checkout.

Delivery times are estimates and may vary depending on the delivery destination, carrier operations, product availability, weather conditions and other circumstances beyond our reasonable control.

If a significant delay occurs, we will make reasonable efforts to provide relevant updates.

Unless otherwise agreed, UK consumer orders are generally subject to a maximum delivery period of 30 days under applicable law. If we fail to deliver within the legally required timeframe, you may have the right to cancel your order and receive a refund.

6. Order Tracking

If tracking information is available for your shipment, it will be provided by email or through another appropriate communication method.

Tracking updates may take some time to appear after dispatch.

If you have not received tracking information or need help locating your parcel, please contact us at support@scopesight.co.uk.

7. Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate when placing your order.

If you notice an error, contact us as soon as possible. We will try to correct the information before dispatch, but changes cannot be guaranteed once an order has been shipped.

We will assess delivery problems involving incorrect or incomplete addresses fairly and in accordance with applicable consumer law.

8. Delayed, Lost or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will investigate the issue with the relevant delivery provider or fulfilment partner and help determine the appropriate next steps.

If an order is lost or not delivered, we will address the matter in accordance with applicable law and your statutory consumer rights.

9. Damaged or Incorrect Deliveries

If your order arrives damaged or you receive an incorrect item, please contact us at support@scopesight.co.uk.

Please include your order number and, where possible, photographs showing the damage or the item received.

We will review the issue and arrange an appropriate remedy in accordance with our Return and Refund Policy and applicable consumer protection laws.

10. Delivery Responsibility

We work with delivery providers and fulfilment partners to deliver your purchases.

For consumer orders, responsibility for the goods during delivery is determined by applicable law. Generally, the risk remains with the seller until the goods are received by you or a person you have identified, subject to applicable legal exceptions.

Nothing in this policy limits your statutory consumer rights.

11. Contact Us

For questions about shipping, delivery times or tracking, please contact us:

Business name: ZENITH GLOBAL TRADING LTD
Trading name: ScopeSight™
Email: support@scopesight.co.uk
Website: https://scopesight.co.uk
Registered office: OFFICE 19287, 182-184 HIGH STREET NORTH, EAST HAM, LONDON, UNITED KINGDOM, E6 2JA

We will do our best to assist you with your delivery enquiry.